Healthcare was the theme for the 2023 IIID Vision Plus Conference, held in the Design Forum in Vienna. Rachel and Josefina gave a joint talk about their ongoing work looking at documents from the Forms Information Centre Collection held at the Department of Typography & Graphic Communication. The documents were produced by the British government in the 1970s–80s to guide citizens in navigating public services. These services included claiming benefits, accessing healthcare, supporting disabilities, and help for those with caring responsibilities.

Presenting at the conference was a good opportunity to share examples of healthcare-related documents that are held in this unique collection. They shared a brief timeline of what was happening during the time that these documents were being produced. They then shared examples of document design that were of particular interest during their initial work. These include how symbols, pictograms, and illustrations were used to communicate healthcare topics, and how colour and layout helped people understand their options and take steps to access public services.